Service Owner (Digital Products & Services)

Service Owner – Digital Products & Services 

Digital & Information

Swindon, Newport & Billingham – Hybrid Working

Band F: £55,000 per annum

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that’s why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us.

D&I is an internal IT department within UK SBS who provide multiple services to our clients. The teams are responsible for the support and maintenance of UK SBS line of business enterprise applications, as well as delivery and support of commoditised IT to UK SBS and specific clients.

As a Digital Product Manager, you will play a crucial role in shaping and delivering our digital products, namely integrations but also across several other digital products. Working closely with stakeholders & Product Owners you’ll oversee the entire lifecycle of these products, from inception to launch and the ongoing support of each.

Your responsibilities will span various areas, including client/market research, product design, user interface development, automation, and operations. You will be expected to work closely with Operations to develop a roadmap for automation initiatives, that will be delivery using agile principles – hence you will be creating product visions and turning these into implementable features & user stories, with a focus on incremental delivery.

You will also have the responsibility of line managing the Digital development team.

Role responsibilities will include:

• To develop and drive the long-term vision and strategy for our digital products, namely our integration services.
• Translating business goals into actionable features & user stories.
• Conduct user research and usability studies to understand customer needs.
• Collaborate with cross-functional teams (designers, developers, and the business) to create exceptional user experiences.
• Craft short- and long-term product visions.
• Convert product visions into concrete strategies.
• Participate in market research and gather client feedback to identify new opportunities.
• Work with our Agile Centre of Excellence, Agile Coaches & Technical Delivery Leads (TDLs) to embed agile ways of working within your Agile Delivery Team and wider.
• Work closely with the TDLs to identify and delivery efficiencies across our team processes.
• Support the Agile Delivery Team with any impediments and coaching needs.

To do this role well you will need: 

• Proven experience working in an Agile Delivery approach
• Extensive experience operating as a Product Owner or Product Manager would be advantageous.
• An understanding of digital products. A benefit if you’ve experience with integrations (iPaaS),
• Experience using Oracle & automation products.
• Experience of how to support & maintain digital products once implemented and live.
• Line management experience.
• Strong understanding of Development teams and how to support them.
• Ability to create a vision for Digital Products & write features & user stories.
• Previous experience using Jira, whiteboarding collaboration tools &/or other equivalent agile toolsets.
• Excellent analytical skills for interpreting data.
• Ability to create Business Cases.
• Organisational skills for managing complex deliveries.

To find out more about the skills, knowledge and behaviours we’re looking for, read the detailed job description.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

Submitting an application

If you wish to apply for this vacancy, you must submit your application by Tuesday 4th March 2025. Interviews will take place between the 12th – 19th March 2025.

You must submit a CV as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.

We reserve the right to close the vacancy early if we receive a high volume of quality applications.

Things you need to know

To be considered, you will need to successfully obtain BPSS before commencing the role, obtaining clearance usually takes 5-10 working days.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage.

Working pattern

Our standard working week is 37 hours, Monday to Friday and we promote a hybrid working model which offers flexibility to work at home and come into the office one day a week. Some of the team work remotely this way and some of us prefer to be in the office more often. We think it is important that you have the option to choose what works best for you and the business.

In return for your skills and experience, we offer flexible and hybrid working arrangements. Eligibility and the degree of home working will vary depending on the requirements of the role, further details will be discussed if an offer is made.

Benefits

• A generous annual leave allowance
• Flexible working and family friendly policies
• Excellent defined benefit pension scheme
• Cycle to work scheme
• Season ticket loans
• Employment Assistance Programme
• Childcare scheme and on-site nursery (at our Swindon office)

Find out more about the benefits of working at UKSBS.

Inclusion, accessibility, and adjustments

As an inclusive and Disability Confident employer, we welcome applications from a diverse range of communities.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition, we have a duty to make reasonable changes to our processes.

Find out more about out equality, diversity and inclusion commitment and vision.

For additional information, to discuss reasonable adjustments, or if you’d like a confidential discussion please contact our recruitment specialists.