Payroll Performance Leader

Payroll Performance Leader

Swindon, Newport – flexible and hybrid working options

Band C - £26,406 per annum

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

Our Payroll Services team is a group of professionals who are passionate about providing high quality service delivery to our clients and customers. Our team is a very fast-paced and high-energy environment as our deadlines are fixed, and our volumes are high – this makes for a really rewarding role with plenty of opportunity to learn and grow.

Operating flexibly and embracing hybrid working, the team meets up once or twice weekly in the office to share best practice and discuss issues. The leaders and managers work collaboratively with the team to foster a positive, supportive yet hard-working culture.  You will need a tenacious working style and be comfortable in a high-pressure environment with all the challenges that working in a busy, high-volume payroll team brings

As a Performance Leader, your duties will include:

• Provide management and support to employees within our payroll teams.
• Ensure the team meets the service and performance levels agreed with customers.
• Liaise with key stakeholders at different levels to build relationships with both internal and external customers.
• Escalate and liaise with Payroll Specialists to efficiently resolve more complex payroll queries.
• Deal with escalated queries from the team or UKSBS Contact Centre and Customer Experience teams.
• Ensure strict adherence to the monthly payroll checklist.
• Challenge and approve each payroll milestone to maximise quality and mitigate risk of pay errors.
• Reconcile and approve 3rd party payment schedules and deal with discrepancies.
• Work with 3rd party providers (e.g. Edenred) to ensure prompt and accurate delivery of workplace benefits.
• Work with Finance Services colleagues to resolve any payroll general ledger discrepancies.
• Provide regular performance feedback to team members, conduct monthly 121s and support with career progression aspirations and regular coaching.
• Provide support to the Payroll Services Leadership team to maximise the operation’s performance delivery and to increase customer satisfaction.
• Liaise closely with other Payroll Performance Leaders to foster strong relationships and optimise resources.

Flexibility may be required to respond to the changing needs of the organisation and the service. You may also be asked to support with ad hoc projects and pieces of work relevant to your role in line with business requirements.

To do this role well you will need to possess the following:

• Experience of managing and developing a small team
• Demonstrable experience within a payroll service delivery department
• Attention to detail, ability to spot discrepancies in payroll data
• Excellent numerical skills
• A good understanding of Excel e.g. VLOOKUP’s would be desirable
• Ability to interpret complex payroll data
• Driven by high quality, results and outcomes with a focus on delivering excellent customer service

Submitting an application

If you wish to apply for this vacancy, please submit your application by midnight on Monday 30th June 2025. Interviews will take place week commencing 7th July 2025.

You must submit a CV and covering letter as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.

We reserve the right to close the vacancy early if we receive a high volume of quality applications.

Things you need to know

To be considered, you will need to successfully obtain BPSS security clearance before commencing the role.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage.

Working pattern

Full-time, hybrid.

In return for your skills and experience, we offer flexible and hybrid working arrangements. Eligibility and the degree of home working will vary depending on the requirements of the role, further details will be discussed if an offer is made.

Benefits

• A generous annual leave allowance
• Flexible working and family friendly policies
• Excellent defined benefit pension scheme
• Cycle to work scheme
• Season ticket loans
• Employment Assistance Programme
• Childcare scheme and on-site nursery (at our Swindon office)

Inclusion, accessibility, and adjustments

As an inclusive and Disability Confident employer, we welcome applications from a diverse range of communities.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition, we have a duty to make reasonable changes to our processes. Find out more about out equality, diversity and inclusion commitment and vision.