Customer Support Advisor

Customer Support Advisor 
Swindon- hybrid
Band B - £23,500

Are you passionate about customer service? If so, read on…..

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

The Customer Support teams are energetic and have a passion for great customer service and they are often the first point of contact our customers have with our organisation. You will have the opportunity to work alongside some great colleagues who will doing a similar customer service role to you. Our Customer Support Advisors are a team who work mainly on the phone taking customer calls but also support our customers by other channels.

Duties will include, but are not limited to the following:

• Being the first point of contact to take incoming calls for our customers, successfully managing, investigating and where possible, resolving all queries in line with our guidance and policies  
• Offering great levels of customer service (via phone, email etc) and building and maintaining good relationships with customers and colleagues
• Accurately process and input information required for our customers systems, in line with service level agreements
• Proactively look for ways to improve our services

To do this role well you will:

• Have gained some previous customer service experience eg, retail, contact centre, hospitality
• Be empathetic and patient, able to deal with challenging customers
• Possess excellent communication skills, both written and oral
• Proven ability to build positive relationships with customers and colleagues
• Strong PC literacy with good data entry skills
• Educated to GCSE level (or equivalent) - Including English and Maths.

Closing date for applications is midnight on 22nd June 2025. We reserve the right to close the vacancy early if we receive a high volume of quality applications.

You must submit a CV and covering letter as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.

In return for your skills and experience, we can offer you hybrid working options for a 37hr week (full time) with start and finish times between 8.30am – 5pm, or part time hours to suit (with a minimum of 20% office working plus business needs, with the expectation of office attendance every day for training.). More information on the role and our benefits can be found here 

For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.  

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.